Choose Your Optimal Support Type

Technological support is critical to the success of your business. To help fulfill your unique needs, Web Shop Manager is proud to announce that we have developed these different service level packages to better align with your business.

Support Type Standard Professional Premium Enterprise
Support Type Ticketed Ticketed, Email Ticketed, Email, Chat, Text Ticketed, Email, Chat, Text
Webinar Training
Online Documentation and KB Access
Phone Support Type Scheduled Live US-Based "Priority Live US-Based" "Priority Live US-Based"
Response Times (per Priority Level) P1 - 8 hrs. (24/7)
P2 - 24 Business hrs.
P3 - 48 Business hrs.
P1 - 2 hrs. (24/7)
P2 - 4 Business hrs.
P3 - 12 Business hrs.
P1 - 1 hr. (24/7)
P2 - 2 Business hrs.
P3 - 9 Business hrs.
Tailored Support & Trainings
Site & Account Reviews Quarterly Account Bi-Monthly Site & Account Bi-Monthly Site & Account
After Hours Emergency Response P1 Defined Above P1 Defined Above
Access to a Product Knowledge Expert Scheduled Scheduled
Assigned CS Manager / Dir. of CS Manager Manager
In-Person meeting 1 per 12 mo. 1 per 12 mo.
Steering Committee Participation (influence on dev roadmap)
Inclusion in Client Appreciation Events & Celebrations
Early Feature Release Access