Web Shop Manager FAQ's

We built the entire WSM Admin from the ground up to have a simple interface. Every tech support question we receive is channeled into an improvement to the UI eliminating the same question from being asked again. The end result is a system that anyone can jump right into and figure out in just moments. When you do have a question or run into a problem our fanatical service and support is there to help with anything you need.

Web Shop Manager is more of a service than just a piece of software. For a low monthly fee based on your monthly traffic usage you get a fully supported eCommerce and CMS Platform to manage your entire website. And with our fanatical support, we're always there when you need us, our only goal is to make sure your site is a complete and total success!

No you can leave any time without penalty, and if desired you can have a static copy of your website along with an export of all your data in the database. Out of hundreds of happy clients and successful websites we have never had a single person exercise this option.

We can import products from just about any system out there with an Excel or CSV file including the images if they map to the product ID or if there is a URL for them in the import file. Please Inquire if you have more advanced needs like weekly price or inventory updates. We can also import large dealer lists into our locator as well as Year/Make/Model or customer data as needed.

Email hosting is included with Web Shop Manager with as many accounts as you need. You will have POP/IMAP/SMTP access for at your office as well as multiple Webmail options for when your on the road. We also take spam seriously with various tools at your disposal to make sure your protected. You can also keep your email where its at now if your using Exchange or have more advanced email needs.

Web Shop Manager comes with a free domain but if you already have one or more then great, our system supports parking extra domains on specific pages seamlessly to search engines. If you already have an SSL Certificate we can transfer that as well and if you already have a merchant account your all set, but first compare our rates to make sure your getting the best deal possible.

We believe in redundancy at every possible point of failure as well as not cutting any corners. Our data center is one of the largest in Southern California, we purchase the best possible bandwidth multi-homed across 9 Tier 1 providers. With redundant power feeds utilizing hot swap raid and enterprise hardware, the bottom line is we make every effort to offer true 100% uptime to all of our clients.

Most were designed by our own creative team or by contractors we work with on a regular basis. If you see a site you like let us know and we can design something like it for you, or use that look and feel for direction with your own website design. You can see more of our design work in the industry specific portfolios in the top menu.

If you already have a website but want to add the features available with Web Shop Manager, we are more than happy to migrate everything over. If you are a web designer yourself or are a Webmaster with your own designer we can take your PSD files or HTML and input that into our system for you.

Rather than waste a bunch of time designing mediocre templates that will be outdated in a year we spend our time building better software. Our solution is to just let you pick out your own template from any of the template sites out there (Template Monster) which we can import that for a small fee.

Yes, if you would like to have a 1-on-1 consultation with our Creative Director please just fill out This Form and we will get back to you within 24 hours.

We took a long time and interviewed dozens of developers before selecting the WSM platform to redesign our e commerce site. Our requirements were unique and we constantly challenged the WSM team to develop several new features to effectively sell our product lines. The WSM team took on each challenge and delivered a product that has exceeded our expectations. The WSM team has been great to work with and they have been responsive to every request we have made. I must admit that we are quite demanding, so taking care of our day to day requirements is not an easy task. Our sales showed an immediate and dramatic improvement as have our SEO rankings since the launch. The WSM team has continued to exceed our expectations post launch by continuous development and implementation of innovative improvement

s to the shopping experience on our site. We have received so much positive feedback from of our customers and vendor partners that we now have the finest site in our industry, which could not be more gratifying to us. This is really the best confirmation that our choice to go with the WSM platform and business team was the perfect one. Their service and communication continues to be outstanding, and this is specifically where the WSM team shines above the competition. We truly feel like we have a great partnership with the WSM team and we could not be happier with our choice to utilize the WSM platform.

-Ed, March 2011

Web Design Solutions may target small businesses, but they treat their customers as if they are a Fortune 500 company. Our experience with WDS is one with a team of highly professional, highly specialized individuals who deliver on their promises and make sure your project meets its deadline and budget. WDS exceeded our expectations in all aspects, even after launching our website.

Erin, June 28, 2011

Our success would not be possible without them - In a time when the economy is getting worse, we are seeing business boom thank to the extraordinary system Dana Nevins has built at Web Design Solutions. Through our growth as well as his own, he never ceased to keep in very close contact with us to service our specific needs. He has added in every feature we asked for while giving us new features we didn't know we need but use every day. Most of all, the SEO built in made us triple business in the first year with his system alone. We at LaptopPartsExpert.com cannot recommend Web Design Solutions strongly enough. You will not be disappointed.‎

-laptopparts.com

Working with the Web Designs Solutions team has been a great experience for us. They are professional, timely, very easy to work with and most importantly they know what they are doing. I highly recommend them.

-Seth

WSM Lifer here! - The sales and inquiries are picking up a lot since the new site went up it seems people really like 5x Racing a lot better now and are more comfortable with shopping there as I am getting either orders or inquiries every day. I really have not changed my marketing strategies since getting the site up, so everything has been word of mouth and Google results. By the way, the Google shopping results are off the chain for 5x Racing! I am ranked number 1 on Google for quite a bit of products I offer on the site.

-John, April 8, 2010

Web Design Solutions – The Best of the Best! - We hired Dana and his team less than a year ago to develop and launch our Tour Company's new websites! I had talked to so many companies before picking Dana and his team and boy did I make the right choice. It was simply the best, most enjoyable experience I can describe developing and implementing our website with Web Design Solutions. The team is awesome, the technology is awesome, and the included SEO technology is awesome too. The results are worth every penny of the price. Bring your ideas, your dreams, and be prepared for success. We will never forget what Dana and his team have done for our tour company. The experience was beyond easy and results for my company and our successes speak for themselves. Working with Dana and his team is a no brainer!‎

-Kenneth, Apr 8, 2010

A+++ - Dana and his team at Web Design Solutions have been a pleasure to work with in every sense; his team was able to meet my picky design standards, in a timely manner and with great value. Since launching our website his customer service has been second to none, making himself always available and his continued development of WSM is always moving forward at a feverish pace. I give Dana a 10 out of 10 across the board and recommend him every chance I get!‎

-JK, Dec 18, 2009

These people rock!! - I found out about WSM on the web by searching for excellent designers in the San Diego area. Their reviews were spot-on. They turned a dead, nasty www.rayguntechnology.com website into a sleek, interactive one for a fraction of the original cost of the first one. From the initial meeting right through to going live, Dana and his crew have done more than I could have ever expected. We were able to build, customize and change like crazy after being tutored by the responsive and professional staff. If we had a question, and we had a lot of them, it was normally answered within the hour. Ryan and Paulette...thanks! I absolutely recommend WSM without reservation.‎

-Dave, Jul 31, 2009

World class results - Dana at Web Design Solutions builds amazing web platforms that add tremendous value to any organization. He and his team knocked my firm's website, mwe2.com, out of the park and he continues to provide excellent support and advice.‎

-Kyle

We had been researching website design companies and developers all over the country and when we found San Diego based Web Design Solutions and their content management system, Web Shop Manager, the search was over. They have the most impressive web design collection I had ever seen and they accommodated an onsite demonstration of their CMS. We are developing several complex website properties from traditional websites to eCommerce applications and we are convinced that the WDS is our web development partner.‎

-ddjtsi

Fantastic - It has been a truly special experience working with the guys at Web Shop Manager. I am still amazed at the affordability of the complex design, functionality and continued customer service they are able to offer. Their follow-up is extraordinarily impressive and quite refreshing in the world of web deisgn.

-Brad

It’s hard finding a good web developer! - Good web developers are hard to come by. However, Dana at Web Design Solutions is a great company that offers affordable and extremely professional services. My project, MYWATERFUTURE.COM is using their e-commerce platform Web Shop Manager.

Thanks again!‎ -Ryan

Web Design Solutions Is Absolutely The Best Full Service Web Company - Our project, BABMAR.COM, came in on time and on budget just as promised. Dana Nevins, the founder and Software Architect, is truly on top of his game and Ryan Janis, the designer, will astound you with his creativity and speed of execution. Our project required additional programing above and beyond what was agreed on and both Dana and Ryan stepped right up to get the job done at no additional costs. We could not be happier with the the professionalism of the Web Design Solutions team and the quality of their work. BABMAR.COM specializes in selling contemporary all weather outdoor wicker furniture online. So it was extremely important for us to have an all in one ecommerce and content management program as powerful as Webshop Manager, designed by Dana Nevins, which can handle the job with ease. Web Design Solutions continues to provide excellent support to BABMAR.COM long after the project was completed. They offer absolutely the best service.

-David

The Best Automotive eCommerce Solution Available - I tested over 20 different CMS and eCommerce solutions when looking for the best application to use for AutoCustoms.com. Web Design Solutions provided a free guided demo of their Web Shop Manager eCommerce solution and knew exactly what I was looking for in an automotive site. WSM had every feature I wanted and more - most other eCommerce applications I looked at wanted extra money to customize their software. The out-of-the-box features are extraordinary and they keep adding to the list with new updates and features. The staff communicated with me through the whole development process, and was always available to answer questions. We got the automotive site running in less time than originally estimated, and have been happy with the service and up-time for over a year now!‎

-AutoCustoms.com

It was like flipping a switch with WSM.

–Jason

When we began the website, we received 11,000 hits the first month. In June, 2008 we were receiving 18,000,000 per month and were doing 45-55% of our business on the website. 58-61 search engines crawled our website daily. To say that our website was successful is an understatement. Our website was critical to our success. Dana taught us how to utilize the Web Shop Manager to our benefit and he was there every step of the way.

Our customers were constantly telling us how wonderful the website was and how easy it was to utilize. You can get in and out quickly and complete your purchase in minutes. Dana has worked with us constantly to upgrade systems we needed and was always there to support the growth and conversions. His customer support is second to none. Dana is a 24 hour a day kind of support system. He is always there when you need him. Always.

- George & Tricia

Looking back six months (after my website was completed) I realize how great of a deal I actually got. One can build an ecommerce website for as little as $500, you could get a college kid to build you one for a couple of grand. The difference in the websites is the design, software and the support.

Dana constantly improves the software and makes sure everything is running smoothly, he fixes any issues and answers questions immediately. Looking at my site vs. my competitors mine is better, granted it’s not flashy but it is organized and easy to use which is what I wanted. And my competitors are huge businesses but on the internet I look bigger and better, I love that. I have done just under 30k of internet sales in the last 5 months, and probably just as many in phone orders generated from the site. Not to mention when people go online and see the websites that WDS builds, they think you are professional and legitimate and it has increased the overall presence of my business across the country.

After I made the decision to build the site I had the opportunity to expand my shop, so I did, and in the last 5 months I have tripled my overhead and hired another employee. And I have turned a profit monthly in a very poor economy. Ecommerce is not easy fast money, it is hard work, but once the framework and systems are in place you can start processing orders quickly and efficiently and the sky is the limit. One point I can't stress enough is that what you get from WDS is "Big Time" this is not just a shopping cart software package, you can buy those online for like $300 dollars, the site you may be thinking of buying competes on a level that you are trying to attain. If everything in my business ran like my website I would be a billionaire.

-Chase

Dana has been a pleasure to work with in every sense; his team was able to meet my picky design standards in a timely manner and with great value. Since launching our website his customer service has been second to none, making himself always available and his continued development of WSM is always moving forward at a feverish pace. I give Dana a 10 out of 10 across the board and recommend him every chance I get! Top qualities: Great Results, Personable, Expert.

-Jonathan

Our experience working with the team from WDS has been extraordinary. They've taken what looked like a daunting process and turned it into something simple. They've exceeded our expectations in every possible way.

-Mike

Working with the team at WSM™ has been a wonderful experience. Any issues that have arrived were addressed quickly and with no questions asked. Anytime I needed something, someone is available to help. Dana, Paulette, Ryan, and the whole team have been great.

- Josh

Working with the team and the WSM product has been nothing short of a successful and great experience. Dana and Ryan have been awesome to work with and have met all of our needs. I'd recommend them to anyone and have done so many times since being introduced to the product.

-Eric

Although we have had an online presence for the past few years, the success and function of the website during that period was nothing short of a disaster, so to say I was apprehensive when we began with WDS/WSM is the understatement of the century. It did not take long for me to see that Dana and team welcome a challenge, had a whatever it takes attitude, and follow through to see the successful completion of a our site. I am very pleased with their performance, the performance of our site, and am looking forward to bright future with WDS/WSM.

–Jeff

Client Quote My favorite feature is the shopping cart! It makes everything so easy and effortless!

-Kandie

From the first time we met with Dana and his team, everything that was promised, was delivered. The design they came up with is exactly what we had been wanting. The color scheme connected and supported our branding. The personal training I received was first rate. Even today, Paulette continues to rescue me when I’m stuck. Web Shop Manager is a powerful program and is easy to learn. Trust me, I had no clue with programming until we hooked up with WDS.

–Mario

We are very happy with not only the great job done on our website, but also with the level of customer service displayed by the staff. Dana, Ryan, and Paulette have gone above and beyond making sure our questions were answered and issues resolved, even after the completion of the site. We would highly recommend WDS to any company looking to create a bold, powerful, and professional site within a reasonable price.

–Julie

Very helpful team of experts! They were always diligent in finding solutions to any challenge that arose in the process. Paulette went above and beyond to ensure our success during this undertaking!

-Linda

The training in how to "work" the site was really good. The team was very responsive with my few problems that came up as well as making some changes that were necessary as we went along.

-Ken

Web Shop ManagerTM did an excellent job designing and building our website. Dana and Paulette have been very helpful when we have had problems. We think we are on the right track with both of our websites using WSM.

-Tom

Having no formal website training, I was pleased to find that web shop manager made it easy for me to update and maintain the content on my e commerce website. The help from WDS/WSM has been second to none! They are always there to help me with any questions or requests I have.

–Brett Regot, General Manager

From our first contact with sales up to our routine contact with account management, we have been so pleased with the responsiveness of the entire WDS staff. The process for developing our eCommerce website from scratch was clearly defined, and the staff walked us through each step with ease. They were clearly interested in not only developing a great website for us, but in also ensuring that our business is a success. Working with WSM on a daily basis is easy, and the system is logical and supportive of our business needs. And, our customers love it!

-Kathy, co-owner