eCommerce Features

eCommerce Product & Order Management Modules

Web Shop Manager™ (WSM) is built from the ground up to help you organize your products, drive traffic, and convert visitors into returning customers. Because turning site visitors into customers is the most important part, we have dedicated countless development hours into creating built in tools that help lead to conversions. With WSM you can rest assured that your eCommerce site is working to promote your products, even when you are not.

Automatic SEO

We automatically generate your Google XML sitemap, URL list and robots.txt file every night. We also optimize every single page with the content you give us to maximize the opportunities we have with the Google bot crawler and all the other search engine spiders. Think of this as Automatic Built In SEO.

Product & Catalog Management

Meeting the needs of both wholesale and retail clients can be a difficult task. Before considering two separate eCommerce websites, keep in mind that WSM allows you to handle these complex pricing situations with 'members/distributors only' pages, wholesale/retail tiered pricing, and quantity price discounts. For each product, there are Product Options that need to be chosen by your customer. WSM allows you to make the product option once and use it for multiple products. The details of that option can include images, on page styling and price modifiers, and data gathering from customers in the form of text, or image. Use Brands & Attributes, and categories to expand your customers search capabilities. A common use for attributes would be Year/Make/Model in the automotive industry, but can be used for a variety of industries.

LIVE Chat Software

Studies have shown higher conversion rates & increased order values with customers who engage in Live Chat. Using suggestive Up-selling techniques you can ensure that your customers find exactly what they are looking for. Some items are more complicated than others, ensuring a perfect fit the first time around will reduce customer service phone calls, and return freight costs. To minimize your overhead costs further agents can manage multiple conversations using our Live Chat Software.

Security Features

As part of our extremely competitive "will not be beat" merchant account pricing, as a bonus to our clients we will provide a FREE PCI compliance scanning. Additionally, they also receive a FREE SSL certificate that is either shared, or dedicated depending on your eCommerce service agreement.

Order Management

Manage every aspect of your orders and keep your customers up to date by providing customers with order status, comments, and tracking numbers. Process partial orders, change or fix errors in anything from the address to shipping rates, and view order analytics to see how business is performing at a glance.

Promotion & Marketing

Enticing customers to purchase your products using WSM is incredibly simple. You may choose to promote building customer wishlists, or offer coupons & promotions utilizing our eCommerce CMS. The versatile coupon & promotions module allows you to control a myriad of configurations including expiration dates, flat rate or percent discount, require a certain price or particular item, limit the number of uses, or offer only to a specific group of customers. WSM is thrilled to offer an Up-Sell & Cross-Sell feature that enables you to increase your average order amount, and sell like products together. You can choose the products to feature yourself or use WSMs algorithm to make those determinations.

Payment & Shipping

Accept secure PCI compliant payments with either Authorize.net or Sage payment processing solutions from within our One-step Checkout Shopping Cart. Additionally, you can accept payment with PayPal or even give invoice terms to your dealers and all of this with no additional fees for integration, or annual renewals. If you like our checkout system, you are going to love our extraordinary shipping module which includes integration for accurate rate quotes with United Parcel Service (UPS) as well as Federal Express (Fed Ex), along with tools for custom shipping needs such as oversized parcels, or LTL shipments. Some store owners may choose to utilize a flat rate for all orders up to a specific dollar amount with free shipping once that limit is reached, or specify which countries to ship to. You even have the ability to specify if you will allow "guest" check out or user only. These can all be managed easily from your WSM eCommerce CMS.