eCommerce Support Plans & Service Levels
Technological support is critical to the success of your business. To help fulfill your unique needs, Web Shop Manager is proud to announce that we have developed these different service level packages to better align with your business.
Compare PlansChoose the support type that fits you |
Standard
STARTPerfect for beginners. |
Professional
GROWIdeal for expanding businesses. |
Premium
SCALEStreamline your operations. |
Enterprise
ENTERPRISEAll-in-one solutions for enterprises. |
Support Type |
Ticketed | Ticketed, Email | Ticketed, Email, Chat, Text | Ticketed, Email, Chat, Text |
Webinar Training |
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Online Documentation and KB Access |
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Phone Support Type |
Scheduled | Live US-Based | Priority Live US-Based | Priority Live US-Based |
Response Times (per Priority Level) |
P1 - 8 hrs. (24/7) P2 - 24 Business hrs. P3 - 48 Business hrs. |
P1 - 2 hrs. (24/7) P2 - 4 Business hrs. P3 - 12 Business hrs. |
P1 - 1 hr. (24/7) P2 - 2 Business hrs. P3 - 9 Business hrs. |
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Tailored Support & Trainings |
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Site & Account Reviews |
Quarterly Account | Bi-Monthly Site & Account | Bi-Monthly Site & Account | |
After Hours Emergency Response |
P1 Defined Above | P1 Defined Above | ||
Access to a Product Knowledge Expert |
Scheduled | Scheduled | ||
Assigned CS Manager / Dir. of CS |
Manager | Manager | ||
In-Person meeting |
1 per 12 mo. | 1 per 12 mo. | ||
Steering Committee Participation (influence on dev roadmap) |
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Inclusion in Client Appreciation Events & Celebrations |
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Early Feature Release Access |
Talk to an Automotive eCommerce Expert
Talk to an Automotive eCommerce Expert today to discover tailored solutions that drive your business forward.
Faq's
Don't take our word for it, here’s what others have to say
Yes, Web Shop Manager guarantees a minimum of 99.95% uptime.
The monthly plans include several features and varying levels of service depending on what your business needs are. Compare our different plans and features here, or request a personalized consultation.
There are no free trials, but you can request a personalized demo from an automotive eCommerce expert to ensure the platform meets your exact needs.
A fully hosted solution means that security, hosting and platform maintenance are done for you by the platform you choose. It also means access to customer service and support from the builders of the platform. You’ll spend less time worrying about IT issues and more time generating revenue.
Ready To Grow Your Business?
Ready to elevate your online presence? Contact Web Shop Manager for expert solutions tailored to your
needs. Let’s build something amazing together.