eCommerce Customer Relationship Management Modules

QuickBooks Integration

The QuickBooks Web Connector is a software application that runs on Microsoft Windows and is specially designed for Web Shop Manager to exchange order data in real-time with QuickBooks products.

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Shopping Data Feeds

Automated eCommerce Shopping Feeds for Comparison Shopping Sites - Google Base Shopping (Formerly Froogle) Yahoo Shopping Shopping.com BizRate Shop.com Price Grabber Shopzilla NexTag - XML Data Feeds & CSV Data Feeds.

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LIVE Chat Software

Studies have shown higher conversion rates & increased order values with customers who engage in Live Chat. Using suggestive up sell & cross sell techniques you can ensure that your customer finds what they are looking for. Also you can assist more people at once while doing other tasks using our Live Chat Software.

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Customer Ratings & Reviews

Take the pulse of your customer’s satisfaction by monitoring their user-generated content in the form of ratings & reviews of products. Ratings & reviews are moderated by you giving you full control over what is posted to the site.

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Data Import & Export

Adding products as well other content to your site is time consuming and tedious, that is why we put a lot of thought into our Product Import and Export module which will allow you to add and manage that information much easier in any format you want. This opens up more opportunities to convert from another eCommerce platform as well as use your data on Comparison Shopping Sites.

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Product Options

We know that giving your customers choices is the key to fulfilling their needs. Unique & shared global options with images, on page styling & price modifiers. Additionally included are options to gather information from your clients in text, date, and image form.

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Brands & Attributes

Assign brands and attributes to your items, dramatically expanding your customers search capabilities. The most common use for attributes would be Year/Make/Model in the automotive industry but another application for an Intel CPU might look like this...

Category: Computers -> Processors
Brand: Intel Corporation
Tag, Make: Hewlett Packard
Tag, Model: Presario

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Up-Sell & Cross-Sell

Using product Up-Sell techniques you can suggest to your customers a better option to purchase while Cross-Sell features allow you to suggest items that are commonly purchased together. If you don't specifically set this we just show items that customers frequently purchase together.

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Customer Relations

In addition to a spam proof Contact Us page, each inquiry goes into a customer relationship manager. We can also create an array of question loaded request forms, which can take the form of a Request for Quote or a Dealer Sign-up.

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Promotions System

Control a myriad of configuration options to offer your customers coupons of all types. Settings include expiration, flat rate or percent discount, require a certain price or particular item, or limit the number of uses.

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Shipping Module

Our extraordinarily flexible shipping module which includes live rates in the shopping cart from both United Parcel Service (UPS) as well as Federal Express (Fed Ex) but it also comes with many tools for your own custom shipping needs. We find that many store owners utilize a flat rate for all orders up to a specific dollar amount with free shipping once that limit is reached which directly results in higher sales value.

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Payment Module

Accept secure PCI complaint payments with either Authorize.net or Sage payment gateway. Additionally you can accept payments with Paypal or even give invoice terms to your dealers.

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Order Manager

Manage every aspect of your orders and keep your customers up to date with the status, comments, tracking numbers, charges and just about anything else. Process partial orders, change or fix errors in anything from the address to the shipping price, and view order analytics to see how business is at a glance.

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